Secret Shopper Evaluation Form
Thank you for agreeing to take our survey. Upon completion a $20 credit will be issued to the card used during your visit.
First Name
Date of Visit
What are the last four digits on the credit card used to pay?
Name of Server (will say on check if they did not state it)
How busy was the restaurant during your visit?
Please select
Busy
Slow
Moderate
Were you greeted within 60 seconds when you walked in?
Please select
Yes
No
Was the greeting at the front door friendly and inviting? If not please elaborate.
Were you greeted at the table within 90 secods?
Please select
Yes
No
Was your servers greeting friendly and inviting? If not please elaborate
Did your server state his/her name?
Please select
Yes
No
Was your server's appearance adequate? Was he/she wearing a KC's shirt (or hugs over hate shirt) and black work pants?
Please select
Yes
No
What was your first impression on the cleanliness of your table and the restaurant?
Please ask your server to list drinks in the category you desire (sodas, draft beers, wine, cocktails etc) Were they knowledgeable about the selections? Which did you ask about and how many options did they state?
Did your drinks arrive in a timely manner? Approx. 3 minutes or less.
Please select
Yes
No
Did the server tell you about the soups and specials? Was he or she descriptive?
Was your server able to answer any questions you had about a specific item?
Please select
Yes
No
Was there a manager present in the dining room during your visit?
What was your overall impression of the menu selection?
Did your meal arrive as ordered?
How long did it take for your food to arrive after you ordered it?
Did you believe it was a good value for the price?
Please select
Yes
No
Did the server check back with you in a timely fashion to make sure everything was to your liking?
Were you offered dessert & coffee & were the desserts described to you?
Were the dirty plates cleared from your table before your check was presented?
Please select
Option1
Option2
Option3
Was the server always prompt to fullfil your needs? Was it easy to get their attention? Did you feel you had to ask for something you needed or was it readily provided or recommended to you. For example, extra napkins, drink refill.
Was your server friendly, professional and patient? Did they seem organized or overwhelmed?
Did your server thank you for visiting and wish you a good afternoon or evening as you paid or was exiting?
Please select
Option1
Option2
Option3
Additional Comments/Suggestions and would you return?
Email
Accept to receive notifications by email.
Submitted successfully!
Your submission has been received. Thanks for your time!
{AttributeName}
{AttributeValue}
{AttributeName}
{AttributeValue}
{AttributeName}
{AttributeValue}
{AttributeName}
{AttributeValue}
{AttributeName}
{AttributeValue}
{AttributeName}
{AttributeValue}
{AttributeName}
{AttributeValue}
{AttributeName}
{AttributeValue}
{AttributeName}
{AttributeOptionName}
{AttributeName}
{AttributeOptionName}
{AttributeName}
{AttributeOptionName}
{AttributeName}
{AttributeValue}
{AttributeName}
{AttributeValue}
{AttributeName}
{AttributeValue}
{AttributeName}
{AttributeValue} star
{AttributeName}
{AttributeValue}
Order products
{ProductImage}
{ProductTitle}
{Variants}
Order Total
(The sum of all the prices of all the items in the order, taxes and discounts included.)
{DraftOrderTotal}
Contact information
{Email}
Shipping address
{FirstName} {LastName} {Address1} {Address2} {City} {Country} {Prince} {PostalCode}
Billing address
{billingAddress-FirstName} {billingAddress-LastName} {billingAddress-Address1} {billingAddress-Address2} {billingAddress-City} {billingAddress-Country} {billingAddress-Prince} {billingAddress-PostalCode}
{AttributeName}
{AttributeValue}
{AttributeName}
{FirstName} {LastName} {Company} {Address1} {Address2} {City} {Prince} {Country} {PostalCode}
{AttributeName}
{AttributeValue}
{AttributeName}
{AttributeValue}
{VariantTitle}
{VariantPrice}
{VariantAmount}
